Hospitality CV/ Resume – It’s a marketing tool…


It’s a marketing tool… not a boring account of your past!

You can expect to get a great job with a great CV/Resume.  You can’t expect to get a great job with a weak CV or worse, a poorly written CV. In this article, we will give you the tips and tools to make your CV stand out. We will also tell you the biggest mistakes most people make so you can avoid them.

Think of an HR assistant/ manager sifting through hundreds of CV’s… how is your CV going to stand out from the rest and will they be able to see all the relevant information about you by scanning through your document?

With this in mind, you to make your CV or Resume something that will shine to potential employers and get your CV into the “must interview” pile.

To help you with how to structure your CV, HTE Internships have a CV/ Resume template on their website which is the most accepted format for Australia and New Zealand. You can find this on the How to Apply page.


The photo is one of the most important aspects of your CV

It sounds vain but it is true. Hiring a new employee from the other side of the world is not an easy thing to do for hotels and resorts. HR managers we have spoken to like photos to help them get an impression of applicants and see how guests will see you.

If you refer to the first article in this series: What Hospitality Employers Are Looking For, you will remember the quote from an Australian HR manager “you hire for attitude, you train for skill”. The best way to get across your positive attitude is with a photo of you smiling, well presented in a business or catering shirt showing that you are well presented.


Make sure the most important information is on page 1

Often, the first page is initially all that is read by the hotel’s HR team.  So you need the most important information on this page!  HR managers hire for positions that have a set start date, duration and job description. To match this position with you, they will need to know when you are available to start, how long you want to work for and what work experience, skills and experience you have to meet the needs of the role.


Present your information with most recent information first

It is great that you survived primary and secondary school but this is of no interest to an employer. When listing your skills, work experience or education, include the most recent information first so they can quickly scan your CV to find the relevant information.


Avoid the temptation to exaggerate!

Although it is tempting to over indulge on your CV, bear in mind that the goal of your CV is to get you a phone or face-to-face interview, it is not to get you a management position from day one. When you arrive for your first day at work, your new employer will expect you to have the skills and experience you have detailed in your CV. Your starting position is just that, so be honest, put your best foot forward so you can start impressing your new employer from your first day.


Make sure you include the right contact details for your references

As your future employer will be contacting your references from overseas in a different time zone, include the email address and/or fax number for your references.


CV mistakes you don’t want to make

The more info the better – WRONG!  Think of an HR manager sifting through hundreds of CV’s.  Keep your CV to two pages, three if you absolutely have to.

Spelling mistakes – BAD!  There is no excuse for spelling mistakes.  If you create your CV in Word or a similar programme, you can do a spelling and grammar check.  If you don’t know how to do this, ask someone to proof read your CV before you send it.  A well written CV will give a potential employer the best impression of you.

Underselling yourself – NOT IDEAL!  This does not mean you should lie on your CV, it means you should have a good think about your skills and experience and make sure you have them on your CV.  Ask your previous employers, lecturers and family what your best strengths and skills are, sometimes you can overlook some of your best points!

Attach a bad photo – FAIL!  First impressions count, so attach a professional looking photo to your CV.  Don’t attach a photo of you partying, drinking, wearing casual clothing or posing with your girlfriend/boyfriend.


One final word of warning…

You would be surprised how many employers search applicants on social sites like Facebook, Twitter, etc.  So be aware of what’s on your public profile as you will want to make a good impression.

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