New Zealand Housekeeping Internships – Job/ Position Description

Below is a typical Housekeeping job description for a New Zealand 4 or 5 star hotel.  Please note that some of the responsibilities listed are not pre-requisites for applying for this position, these are expected of you after 3-6 weeks of training or induction on the job.

Position title: Room Attendant

Reports to: Executive Housekeeper or Supervisor

Position Scope

To maintain the guest rooms and service areas in a clean and orderly manner.

Key Accountabilities

Ensure all check out rooms are cleaned by:

  • Changing all linen on beds
  • Dusting the room
  • Crockery to be washed and replaced in position
  • Cleaning bathroom and showers
  • Clean towels, face cloths and a bath mat should be left in the bathroom
  • Checking that the correct amount of amenities are in the correct format in bathroom – replacing where appropriate
  • Vacuuming floors
  • Closing curtains and windows
  • Turning all lights off

Ensure Rooms for Staying Guest are provided to the highest quality by:

  • Promoting energy measures and procedures
  • Crockery to be washed and replaced
  • Cleaning bathrooms and showers
  • Checking that the correct amount of amenities are in correct format in the bathroom – replenish as necessary
  • Emptying all rubbish bins and recline the liner
  • Vacuuming floors
  • Changing one sheet every three days
  • Closing the door when finished

Ensuring rooms are “Aired and Fresh” by:

  • Opening windows and curtains during servicing

Cleans Fridge by:

  • Cleaning and defrosting as required

Removes Rubbish by:

  • Emptying all rubbish bins, and relining the bin liner

Ensures Sound Departmental Communication by:

  • Attending and participating in housekeeping meetings

Resolves client Complaints by:

  • Ensuring all problems are resolved and reporting any that are beyond your level of authority to your supervisor or manager

Personal Presentation:

  • Maintains professional presentation in accordance with company policy as outlined in the staff handbook

Ensure measures to maximise Energy Efficiency by:

  • Promoting energy measures and procedures
  • Carrying out routine spot check energy conservation inspections

Ensures that guest and employee security and safety is maintained by:

  • Checking for any lost property left in rooms
  • Reporting security issues e.g. broken door locks, lost/ missing master keys to Duty Manager or other nominated person in accordance with company policy
  • Ensuring that guest privacy is not compromised
  • To be familiar with the Privacy Act as appropriate
  • Recognising, reporting and eliminating any general safety hazards
  • Reports any health, safety, security hazards and accidents through the appropriate reporting and action methods as detailed in the employee handbook and company policy manual
  • Is fully conversant and familiar with company, hotel and department Occupational Health and Safety (OSH) procedures, policies and directives
  • Ensures a high standard of personal and workplace hygiene
  • Participates in OSH in the workplace – provides input to Departmental H&S initiatives
  • Actively promotes safe work practices within the department
  • Has completed OSH elements of Training Plan, competency checklists

 

Major Challengers

  • Ensuring total Guest Satisfaction

Decision Making Authority (Decisions Expected)

  • Complaints
  • Extra service required

Working Relationships

  • Guests
  • Executive Housekeeper
  • Housekeeping Supervisors

Apply Now

To apply for a Housekeeping internship or graduate placement in New Zealand, you can click through to the How to Apply page. Please ensure you have read the New Zealand Hospitality Internships or the New Zealand Graduate Hospitality page programme details and understand the programme costs before applying.

Enquire Now – have your questions answered by the Hospitality Experts

If you would like further information or have questions to ask, you can fill in the enquiry form on the page below, email your questions to info@hteinternships.com or call +44 (0) 843 289 7089 to have a chat to one of the team.